ITAM CMDB ITSM On-prem RU Made in Russia Listed in the Russian software registry
A flexible platform for your IT team — on your own infrastructure

Admin Desk Russian ITSM, ITAM and CMDB software

Less routine work. More time to improve your IT

Assets and peripherals, one-click invoice autofill, remote support, tickets and projects in one system. Tailor workflows to your team, automate repetitive work and keep context without switching between spreadsheets and tools

Request a demo Online demo
Russian product Local support, documentation and product development
On-prem Your data and control stay inside your infrastructure
In the Russian software registry Registry entry No. 34866 dated August 31, 2026
Remote access Built-in connection directly from the computer card
Automation

Make routine work work for you

Automatic inventory, invoice recognition, issue acts and remote actions replace repetitive manual work

Core license
100 000 ₽ / year

No device limits; updates included, technical support is provided under a separate agreement

Let the system handle routine work

Reduce manual entry, speed up everyday operations and keep your team's work in control

Populate an invoice in one click

Upload a file and start recognition to populate detected invoice details and purchase contents. No need to retype the document

Explore purchasing

Your workflow, not a rigid template

Set up categories, deadlines, personal columns and AND/OR rules. Change block order, width and visibility to keep what matters on screen

Explore ITSM

Connected data, less searching

Equipment, employees, tickets, invoices and documents are connected. Follow links to get context without matching records manually

Explore asset management
Mobile app

Inventory and asset lookup from your smartphone

Apps for Android and iPhone for on-site inventory, asset search and code scanning. The Android app is also available in RuStore

Available in RuStore Available in Google Play Available in App Store

Admin Desk plans

A simple non-exclusive license is provided for one year. Choose the base platform or add Multi-organization and ITSM modules

Base platform

Admin Desk Standard

RUB 100,000 per year

Core CMDB/ITAM, inventory, asset, document, license, invoice, reporting and administration functions

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  • CMDB/ITAM and automatic inventory
  • Assets, documents, invoices and reports
  • Notifications, reference lists and administration
  • Unlimited devices, assets and tickets unless the agreement provides otherwise
One module included

Admin Desk Extended

RUB 140,000 per year

The base Admin Desk platform with separate organization contexts and working databases

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  • Everything in Admin Desk Standard
  • Multi-organization module
One module included

Admin Desk ITSM

RUB 140,000 per year

The Admin Desk base platform with tickets, projects, teamwork and task acceptance

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  • Everything in Admin Desk Standard
  • ITSM module
Full configuration

Admin Desk Corporate

RUB 180,000 per year

The complete Admin Desk configuration for multi-organization IT service management

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  • Everything in Admin Desk Standard
  • Multi-organization module
  • ITSM module

Each additional module costs RUB 40,000 per year. Updates are included during the license term. Support, implementation, configuration, migration and training are provided under separate agreements

Multi-organization and ITSM modules can be purchased while using Admin Desk. The upgrade is formalized by an addendum to the primary license agreement

01
Assets

Equipment with context, not just a list

The device card shows the user, location, components, documents, invoices, change history and everything an IT team needs in daily work

  • Computers, monitors, printers, network devices, phones and components
  • Issue acts using your template and printable equipment labels
  • Open ticket issues are visible directly in equipment lists
  • Users, locations, purchases, documents and change history stay connected
Computer card
02
Peripherals and consumables

Know what is in stock — and what is missing

Track keyboards, mice, headsets and other peripherals by model and warehouse. Type summaries and minimum stock levels help spot shortages before an employee needs an item

  • Stock and minimum levels for each model and warehouse, with type summaries
  • Quick +/− actions and barcode-based receipt or issue, including phone-camera scanning
  • Peripheral links to PCs, invoices and documents
  • Cartridges: full, empty, refilling and installed, with quick state transitions
  • Individual cartridge barcodes, refill counts and limits, and dashboard stock widgets
Peripheral and consumable management in Admin Desk
03
Agent

Automated inventory and management

A background service collects hardware, operating system, monitor, network and installed software data, links it to the computer card and supports automation scripts

  • Hardware and software data in one place
  • Automatic linking of virtual machines to their hypervisors
  • Refresh inventory on demand
  • PowerShell automations and ready-made GPO deployment templates
Automated inventory screen
04
Directory services

Full Active Directory administration without a separate console

Manage domain users, computers, groups and organizational units directly in the system, from profile synchronization to controlled employee offboarding

  • Domain user, computer, group and organizational unit directories
  • User card with contacts, address, organization, account settings, profile and group membership
  • Edit directory attributes and save changes to Active Directory
  • Synchronize profile data and set the user photo in the domain
  • Offboarding with account blocking, transfer to a configured organizational unit, asset unassignment and acceptance report generation
Active Directory administration in Admin Desk
05
Remote support

Remote support, console and automation

Support employees straight from the PC card: connect with Admin Desk Remote using user consent or unattended mode, use session chat and run background actions without switching tools

  • Connect from the computer card
  • Connection consent, session chat, multiple monitors and clipboard sharing
  • Interactive PowerShell console over WinRM
  • Background MSI installs, notifications and EVTX/GPO exports
  • Shared and personal automation scripts with run rules
  • Audited remote actions and downloadable session logs
Remote support screen
06
Finance and documents

Stop retyping invoices. Manage purchases

Keep the entire purchasing chain connected, from invoice file to equipment. Titles, comments, purchase contents, payments, documents and counterparties stay together

One-click invoice autofill

Choose a PDF, XLSX or image and click Recognize invoice. The system extracts number, date, amount and purchase contents, and matches an existing counterparty by tax ID

Recognition runs locally on the server. Review detected values before saving: results depend on file content and quality
  • Invoices, payments, purchase-content search and reports
  • Counterparty contacts and details, with links to users and assets
  • Licences, contracts, domains and SSL: expiry dates and auto-renewal indicators on the dashboard
  • Invoice status checks through the 1C:Accounting integration
  • Local file recognition, including scans, without sending documents to cloud services
  • Expiry notifications and payment tracking via email or 1C
Invoices and documents
07
Multi-organization

Multiple organizations in one installation

Manage multiple organizations in one system with separate assets, documents and invoices, per-organization employee permissions and an aggregated dashboard. Switch contexts without separate deployments

  • A separate context and working database for each organization
  • Cross-organization summaries and a quick context switcher
  • Inheritance of core and module settings
Multi-organization in Admin Desk
08
ITSM and service desk

Tickets that do not get lost between people

The ITSM module combines service desk and project management. Requests, equipment and teamwork stay connected, making ownership, progress and required actions clear

  • Board and list views, personal columns with grouped AND/OR conditions
  • Category defaults for statuses and deadlines, assignees, co-assignees and watchers
  • Chat, attachments, checklists and history in a configurable ticket card
  • Links to equipment, invoices and documents, plus browser notifications
  • Requester acceptance and reopening of closed tasks
  • Statistics for pickup time, resolution time and overdue work by employee; metric visibility for the screen and XLSX
ITSM ticket management in Admin Desk
09
Projects — included in ITSM

From support tickets to collaborative IT projects

Network deployment, an office move or a fleet upgrade need coordinated teamwork, not a single support ticket. Manage projects separately from the request queue, using real ITSM tasks, a project manager and milestones

  • Project boards and a cross-project task board, with mobile-friendly cards
  • Project manager, participants, deadlines, files, chat and change history
  • Dated milestones with completion author and time; separate task and milestone progress
  • Task stages with configurable order and colour; optional manager acceptance
  • Links to equipment, documents and invoices; notifications for messages, membership and milestone completion
Projects and project tasks in Admin Desk ITSM
What else is inside

More than just assets

1C:Accounting integration SNMP scanning Convenient cartridge inventory Phones and SIM cards LDAP / AD Flexible permissions Configurable reference lists and types Multi-organization Updates from the web interface Mobile application Peripheral stock by warehouse Projects and milestones (ITSM) Domains and SSL certificates
Russian IT management software

ITSM, ITAM and CMDB for your IT team

Admin Desk is Russian software for IT service and asset management. ITSM (service desk and help desk) supports tickets and projects; ITAM tracks equipment, peripherals and licences; CMDB shows relationships between devices, employees, documents and purchases. Inventory, LDAP/Active Directory, SNMP and automation reduce manual work. Deploy on premises; the product is listed in the Russian software registry.

ITAM: IT asset and equipment management

Track computers, servers, network equipment, printers, peripherals and licences. Warehouse stock, employee assignments, documents and change history support the asset lifecycle.

CMDB: configuration data and relationships

Device cards connect components, users, locations, tickets, invoices and documents. Agent inventory for Windows, Linux and macOS, SNMP and LDAP keep records current without repeated manual entry.

On-prem deployment

The platform runs on the customer's server, keeping inventory data, documents and hardware history inside the organization

ITSM: service desk and ticket management

Handle user requests, assign owners and track deadlines and acceptance. Boards, chat, notifications and statistics organize support; projects bring team tasks and milestones together.

Service desk capabilities

Purchases, invoices and documents

Recognize invoice files locally, link purchases to equipment and counterparties, and track payments through email or 1C. Monitor licence, contract, domain and SSL expiry dates.

Purchasing and document management

Remote support and automation

Connect to PCs using Admin Desk Remote, VNC or a console, run remote actions and PowerShell automations. Manage Active Directory users and computers in one interface.

Remote support tools

Questions about Admin Desk ITSM, ITAM and CMDB

What is ITAM and what does Admin Desk manage?

ITAM manages technology assets throughout their lifecycle. Admin Desk tracks hardware, software, documents, licenses, repairs, assignment to employees and retirement in one database

Can Admin Desk be used as an ITSM and help desk system?

Yes. The ITSM module includes a service desk with categories, assignees, deadlines, boards, discussions, files and acceptance. Tickets link to equipment, documents and invoices. Project management is included in the same module.

How do ITAM and CMDB work together in Admin Desk?

ITAM tracks IT assets, while CMDB records configurations and relationships. An Admin Desk PC card connects components, software, employee, location, documents, purchases and tickets. Agent inventory, SNMP and LDAP help maintain these records.

Do IT projects require a separate licence?

Projects are included in the ITSM module. Assign a manager and participants, manage tasks on a board, set milestones and deadlines, share files and messages, and enable manager acceptance.

Can an invoice be populated automatically from a file?

Yes. Choose a PDF, XLSX or image and click Recognize invoice. Admin Desk extracts detected details and purchase contents locally and matches an existing counterparty by tax ID. Review the result before saving: it depends on file quality and content.

Is Admin Desk in the Russian software registry?

Yes. Admin Desk is an independently developed Russian product included in the Russian software registry under entry No. 34866 dated August 31, 2026

Where is inventory data stored?

Admin Desk is deployed on premises. Its database and documents remain in the customer's infrastructure and do not require a third-party cloud

Which devices can be inventoried?

Computers, servers, monitors, printers, network devices, phones, components, peripherals and cartridges. Collection methods include agents, SNMP, manual entry, barcodes and the mobile app, depending on the asset type

Is the number of devices limited?

The base annual license costs RUB 100,000 and does not limit the number of managed devices. Multi-organization and ITSM modules each cost an additional RUB 40,000 per year

Key project contributors

The people responsible for development, quality assurance, and the visual side of Admin Desk

Nikita Medvedev

Nikita Medvedev

Rights holder, project manager, lead developer

Andrey Fedoseev

Andrey Fedoseev

Testing and quality assurance

Irina Medvedeva

Irina Medvedeva

Design and visual assets of project site

Request

Request a product walkthrough or purchase discussion

I can show the product on your real scenarios, help estimate the rollout, and if needed prepare purchase terms or a commercial offer right away

Contact directly
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